Memberships are valid for 28 days, commencing from your first booked class. Minimum of 3 months of auto payments.

You may attend 1 class per day. Should Unlimited Members wish to attend more than one class per day, an additional $15 will be charged to your account.
Should you book into and attend more than the specified amount of classes per payment cycle, an automatic $27 (per class) discounted casual fee will be charged to your account.
All classes should be redeemed within 28 days and classes not used within the time frame will not roll into the new month.
Your membership will commence from the date of purchase.
Memberships will continue with scheduled auto payments unless notified in writing.
All memberships purchased are non-refundable and non-transferrable between clients.
If your monthly payment declines due to card issues, insufficient funds or security (without prior notice to admin), a dishonour fee of $15 is charged for the cost of resolving the issue. Please provide an alternative payment method within 7 days.

Class Packs there is no expiry on class packs. Any classes not used within this time frame will expire.

All class packs will activate from your first booked class.
Class Packs purchased are non-refundable and non-transferrable between clients.
All class bookings must be made via the MINDBODY app or directly through the Pilates On The Terrace website.

2 week Unlimited Trials are valid for 14 days commencing from your first booked class. All bookings must be made within the 2 week period.

Your trial will activate from your first booked class.
1 class per day, for 14 days.
The Introductory Offer may only be purchased once per person.
All trials purchased are non-refundable and non-transferrable between clients.
All class bookings must be made via the MINDBODY app or directly through the Pilates On The Terrace website.

Private/Studio Bookings.

Not all private appointment times are offered online and arrangements can be made for a time that suits you. To discuss a private booking, simply email us at hello@pilatesontheterrace.com
Private appointments have a 24-hour cancellation window. Cancellations less than 24-hours before your scheduled appointment will incur full charge.
Please note that each case is unique and election to make a specific offer in one instance does not create obligation to do so in another.

Waitlist.

If a class is full you will be offered a place on the waitlist. When/if another client cancels out, the first person on the waitlist is automatically bumped into the class and will receive an email notification. If you are on a waitlist please ensure you are ready to go! If there is a chance you will be unable to attend, please take yourself off the list. You can manage a waitlist class from your schedule just like a regular booking.
Please note you may be added into a class up to one hour before the class starts.
When adding yourself to the waitlist you are committing to attend that class if a space becomes available.
You will need to remove yourself from the waitlist if you no longer wish to attend to avoid late cancellation or no show fees.
Please make sure you have enabled text and email notifications as no exceptions will be made for no shows.

Cancellations & no show.

Pilates On The Terrace’ booking and cancellation policy are in place to allow everyone fair access to the class timeslots they wish to attend.
Cancellations or rescheduling of classes need to be made more than 6 hours prior to your class start time. This allows for other members on the waitlist to attend the class.
Please submit all cancellations via the MINDBODY app or the Pilates On The Terrace website. Calls & texts will not be accepted.
Late cancellations will result in loss of class that will automatically be deducted from your memberships or packs.
A ‘no show is defined as a client not arriving to a group class that has been pre-booked.
If you do not show up to your booked class, you will lose your session & a $15 no show fee will be charged to your nominated account.
If you are an unlimited member & late cancel a $15 no show fee will be charged to your nominated account.
Pilates On The Terrace reserves the right to cancel classes should there be less than 3 bookings. You will be notified 2-3 hours prior to the scheduled class start time. Pilates On The Terrace will refund your class & reschedule you into another time of your selection.
Pilates On The Terrace reserve the right to change the instructor of the class without notice, in the event that instructor is unable to attend the class.

Membership changes, suspending or terminating memberships.

Suspending

In the event of illness, injury, prolonged absence or anything else that takes you away from your regular Pilates routine; Members have the option of pausing their membership direct debit.
Members are asked to notify Pilates On The Terrace in writing 14 days’ prior to your elected suspension dates.
Minimum suspension period is 14 days, and maximum suspension period is 30 days.
Members have the option to suspend as often as needed to suit their lifestyle needs.
You may suspend your membership for a maximum of 30 days. If for medical reasons you require a longer suspension period, please provide a medical certificate. Anything beyond 30 days is considered a membership cancellation.

Cancelling.

If you wish to cancel your membership at any time, we ask that you notify Pilates On The Terrace in writing 14 days prior.
Minimum term fees may apply based on your membership. If you have any questions regarding membership terms, please contact us at hello@pilatesontheterrace.com

Etiquette.

Please arrive 5 minutes prior to the class commencing. For your own safety and to ensure minimal disruption to fellow clients, if you are more than 5 minutes late to class, you may not be permitted entry.
All members must bring socks to class, preferably with grip. If you do not bring your own socks, you will be required to purchase a pair of socks for health & hygiene purposes.
Please ensure your mobile phone is switched off or on aeroplane mode.
Pilates On The Terrace provides hand sanitiser, and request that everyone sanitise their hands prior to and following class.
All members are requested to disinfect their used equipment after class. Disinfectant wipes/cloths will be provided.
Clients under the age of 18 require a waiver signed by a parent or guardian before attending classes.
If you have a pre-existing injury or have physical limitations, please advise Pilates On The Terrace and provide a medical clearance from your GP.

Pregnancy.

If you are 16 weeks pregnant or under, you are welcome to attend all classes. Please ensure you notify the Instructor. If you are over 16 weeks and would still like to attend, please advise Pilates On The Terrace and provide a medical clearance from your GP.

Refunds & Returns.

If for any reason you are not satisfied with your purchase, we are here to help. Please contact us either by phone or email to explain the problem and we will work with you to find a solution.
Refunds, account credit or transfer of credit are offered only in select circumstances and at the discretion of Pilates On The Terrace.